At PakSouk, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit paksouk.pk or make a purchase from our beauty store.

1. What Information We Collect

We may collect the following types of information when you use our website:

  • Personal details: Name, email address, phone number, billing and shipping address.

  • Account information: Login details if you create a customer account.

  • Order information: Product details, order value, payment method, and delivery status.

  • Device and usage data: IP address, browser type, operating system, pages visited, and time spent on site (for analytics and optimization).

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders and deliver products across Pakistan.

  • To communicate with you about your order, shipping updates, and customer support inquiries (including WhatsApp support at +92 313 3488859).

  • To improve our website, products, and customer experience through analytics and feedback.

  • To send marketing communications (newsletters, offers, or promotions) only if you have opted in, and you can unsubscribe at any time.

3. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal data:

  • All sensitive information (including payment details) is processed through secure payment gateways using SSL encryption.

  • We limit access to your data to only authorized team members required for order processing and support.

  • Financial data such as credit or debit card numbers are not stored by PakSouk after the transaction is completed.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only:

  • With trusted delivery partners to arrange shipping and delivery.

  • With payment processors to complete your transactions securely.

  • With legal or regulatory authorities if required by law (e.g., court orders, tax or fraud investigations).

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your login status and preferences.

  • Analyze traffic and understand how visitors use the site (e.g., via tools like Google Analytics).

  • Personalize content and offers based on your browsing behavior.

You may adjust your browser settings to block or delete cookies, but doing so may affect some website features.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask for corrections if your information is inaccurate or incomplete.

  • Request deletion of your data, subject to legal and business requirements (e.g., order records needed for tax or dispute resolution).

  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or need to request changes to your data, please contact us:

  • Email: support@paksouk.pk

  • WhatsApp: +92 313 3488859