Returns & Shipping Policy – PakSouk

At PakSouk, we aim to deliver a smooth and reliable shopping experience for all your beauty needs. Please read our shipping and returns policy carefully to understand how we handle orders, deliveries, and product returns.

Shipping Policy

We deliver nationwide across Pakistan with fast and secure shipping options.

  • Processing Time: Orders are processed within 1–2 business days after confirmation.

  • Delivery Time: Standard delivery takes 3–5 business days, depending on your location.

  • Shipping Charges: Shipping fees are calculated at checkout. Free shipping may apply on selected promotions or minimum order values.

  • Order Tracking: Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery.

  • Cash on Delivery (COD): Available for most locations across Pakistan.

  • WhatsApp Support: Need help with your order? Contact us on WhatsApp at +92 313 3488859.

Please ensure your contact details and shipping address are accurate to avoid delays.

Returns & Exchange Policy

Your satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple return and exchange process under the following conditions:

  • Return Window: You can request a return or exchange within 7 days of receiving your order.

  • Eligible Items: Products must be unused, unopened, and in their original packaging with all seals intact.

  • Non‑Returnable Items: Due to hygiene reasons, we do not accept returns on opened or used skincare, makeup, or personal care products unless they are damaged or defective.

  • Damaged or Incorrect Items: If you receive a damaged, defective, or wrong item, please contact us within 48 hours with clear photos as proof.

Refund Process

  • Once your return is approved and received, we will inspect the product.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds are issued via bank transfer or store credit, depending on your preference.

  • Shipping charges are non‑refundable unless the return is due to our error.

Exchange Process

  • Exchanges are subject to product availability.

  • If the requested item is not available, you may opt for a refund or store credit.

How to Initiate a Return or Exchange

To start a return or exchange request:

  • Contact our support team via email or WhatsApp.

  • Provide your order number and reason for return.

  • Our team will guide you through the next steps.

Contact Us

If you have any questions regarding your order, feel free to reach out:

  • Email: support@paksouk.pk

  • WhatsApp: +92 313 3488859

We’re here to help make your shopping experience with PakSouk seamless and enjoyable.